New Delhi, Feb. 26 -- Salesforce, the global leader in CRM, today released its latest Connected Financial Services Report, sharing insights from 9,500 financial services institution (FSI) customers worldwide, including 500 from India. The report explores shifting customer expectations, the growing role of AI agents in financial services, and the evolving trust landscape.

In addition to taking the pulse of consumers' sense of financial security and goals, the report delves into how customer experiences - including those increasingly powered by artificial intelligence (AI) agents - are changing individuals' relationships with their FSIs. With 84% of Indian consumers expecting AI to speed up financial transactions, the survey uncovers how A...