Nairobi, Feb. 23 -- Nairobi City Water and Sewerage Company (NCWSC) has been ordered to pay a former customer Sh250,000 for continuously bombarding him with text messages to clear a non-existent water bill, turning the spotlight on obsolete company records of their customers.

The Office of the Data Protection Commissioner sided with Gachiri Ndungo, who accused the firm of violating his rights and causing him distress by incessantly sending him messages about a non-existent water bill.

In its latest ruling, the regulator said the city utility was wrong to continue sending Mr Ndungo the messages even after he requested them to cease, having stopped being a customer, and ordered it to pay him Sh250,000.

"In continuing to process the compl...