Nairobi, Jan. 18 -- The Nairobi Hospital has been ordered to pay Sh500,000 for the illegal use of a patient's personal image in commercial advertising without consent.

In a ruling, the Office of the Data Protection Commissioner found the hospital liable for breaching the Data Protection Act after a staff member covertly recorded the patient during medical treatment. The images were later used to promote the hospital's services.

The case stemmed from a complaint filed by Caroline Wanjiku, a former patient, in August 2025, alleging misuse of her personal data.

The dispute arose when Ms Wanjiku discovered that images and video recordings taken during her admission in September 2024 had been displayed on the hospital's digital screens as p...