Nairobi, July 24 -- I recently needed to purchase some hardware for a small project at home and I discovered a small store nearby. Naomi's Hardware is run by an enterprising young lady. My initial purchases were made using the M-Pesa platform and Naomi was quite happy.
One day I turned up to make a small purchase, but I only had cash. Naomi was rather disappointed as these days most of her transactions are made through M-Pesa or direct bank transfers, especially since the outbreak of Covid-19. In the event, she was obliged to give me change by M-Pesa.
This experience made realise how convenient it is to use mobile payment platforms and that even small-scale traders have now embraced the technology.
Historically, periods of calamities hav...