Nairobi, Dec. 15 -- The insurance industry in Kenya has deepened its use of artificial intelligence (AI) in onboarding new customers, assessing risks, and managing claims in a shift that has cut the claims payment periods to as little as 30 days.

The Association of Kenya Insurers (AKI) said that the technology has helped insurers automate routine processes, enhancing fraud detection, and customer engagement to ensure genuine claims are paid out on time.

The development marks a shift in an industry that has long been characterised by heavy paperwork, delays in claims settlement, and customer complaints.

"The insurance industry in Kenya is increasingly adopting automation and AI to enhance operational efficiency and customer experience. ...