Nairobi, Jan. 11 -- Insurance is at a defining moment. Long perceived as conservative, it is being reshaped by a powerful convergence of AI, the Internet of Things (IoT) and blockchain technology.

These innovations are improving operational efficiency and redefining how insurers understand risk, engage customers and deliver value.At the heart of this shift is AI, technology that enables machines to learn, reason and make decisions.

AI's evolution can be seen in three broad phases. Traditional AI, which many firms already use, focuses on analysing historical data to identify patterns. This has enhanced fraud detection, improved medical imaging analysis, optimised supply chains and enabled accurate predictions of customer behaviour.

The ...