Co-op, NCBA, Family Bank top customer experience poll
Nairobi, March 6 -- Co-operative Bank of Kenya, NCBA, and Family Bank have been ranked top in a customer experience survey of the country's 39 commercial banks by the Kenya Bankers Association(KBA).
The annual survey, which is targeted at evaluating the quality of service to customers, ranked Co-op Bank overall winner followed by NCBA and Family Bank, respectively.
Among tier-one lenders, Co-op Bank was ranked top followed by NCBA and KCB Bank, respectively while Family Bank was ranked as having the best customer service among tier-two lenders, followed by National Bank of Kenya and Prime Bank in third place.
ABC Bank was ranked the top among the tier-three lenders, Sidian Bank was second while HF Group came third.
"The results show t...
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