Nairobi, Feb. 17 -- The Communications Authority of Kenya (CA) is seeking to develop tools to automate tracking of users' experiences and performance of internet, calls, and text to hold accountable underperforming providers.

The regulator has put out a tender notice for development of an automated quality of service monitoring tool, and a quality of experience measurement mobile application and web portal to improve its effectiveness in monitoring compliance.

With the new tools, CA expects to keep closer tabs at the performance of mobile network operators and internet service providers, in efforts to end deficient internet and connection speeds and quality.

"The Network Performance Monitoring System (NPMS) will enable the authority to...