South Africa, Oct. 1 -- South African consumers are increasingly expecting their banking apps to do more than just work; they want them to understand, adapt and anticipate. This is one of the key findings from the 2025 edition of SITEisfaction(R), the annual digital banking satisfaction survey conducted by Human8, the global market research consultancy formerly known as Columinate.

Now in its 13th year, SITEisfaction(R) remains the only study focused exclusively on digital banking services in South Africa. Drawing on feedback from over 35,000 users since its launch, the survey offers a detailed view into how consumers interact with internet and mobile banking platforms and what they expect from them.

This year's results highlight a grow...