South Africa, Nov. 7 -- FNB has once again been named South Africa's Best Digital Bank, achieving a SITEisfaction(R) score of 73.34. Nedbank (70.74) and Capitec (70.47) follow closely, continuing to challenge the status quo with strong performances across multiple dimensions.

While FNB leads overall, the rankings shift slightly when looking at platform-specific performance. In mobile banking, FNB takes the top spot, followed by Capitec in second and Nedbank in third. For internet banking, FNB again leads, with Discovery Bank in second place and Nedbank maintaining third. This distinction highlights how user expectations and experiences can vary across digital channels.

The 2025 SITEisfaction(R) report highlights three defining trends: ...