South Africa, Sept. 23 -- This is where Digital Adoption Platforms (DAPs) have emerged as a key enabler. By providing moment-of-need guidance inside the ERP system, DAPs help employees perform complex tasks correctly, adapt to system updates quickly, and avoid reliance on helpdesks or paper manuals. They fill the gap between training and execution, the space where transformation either succeeds or fails.

But like any technology, DAPs are not a guaranteed success. Implemented poorly, they risk becoming just another layer of clutter on top of already complex ERP systems. Implemented wisely, they unlock today's ERP investment and also prepare organisations for the future of digital enablement.

The temptation with any guidance tool is to ov...