South Africa, Sept. 4 -- Spanning three days of high-impact dialogue, CEM Africa brought together a diverse and senior audience of CX leaders ranging from C-suite executives and managing directors to founders, department heads, and senior strategists to engage on what's next for customer engagement across sectors. From public service transformation and digital trust to the rise of generative AI and intelligent automation, the conversations weren't just timely, they were actionable.

"CEM Africa is a brand built on the power of customer experience to drive meaningful change. Through market news, expert knowledge, and a series of digital offerings and in-person events across the continent, we bring together innovation, collaboration, and ac...