South Africa, Jan. 31 -- Transforming customer service and hospitality

Artificial Intelligence (AI) is rapidly reshaping industries, and travel is no exception. From personalised itineraries to seamless booking systems, AI is elevating customer service to unprecedented levels.

For instance, AI can assist during the sales process by offering hyper-personalised travel recommendations based on a customer's preferences, budget, and previous bookings.

Upon arrival at resorts or hotels, AI-powered concierge systems and chatbots can provide instant answers, whether for dinner reservations or adventure/excursion bookings. This level of real-time, intuitive support not only enhances guest satisfaction but also builds loyalty.

The future indeed...