South Africa, Jan. 8 -- Now for the good news. There's a huge opportunity for growth in online retail, but the path to profits is through dramatically improving customer experience.

Online retail is growing. And will continue its healthy growth.

Brick-and-mortar retail is struggling in South Africa, but e-commerce is growing faster than expected. In fact, online retail is doing so well it is outstripping the growth rate for real-world shopping by far.

The Online Retail in South Africa 2019 study, co-authored by Platinum Seed and Arthur Goldstuck of World Wide Worx, revealed that online retail in South Africa passed the R14-billion mark in 2018 as e-commerce started to go mainstream. The great news is that this 2018 figure represented g...