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CEM Africa 2026 closes on a high with a strong community response

South Africa, Sept. 7 -- The 14th edition welcomed 970 attendees from more than 260 companies across 20 countries, bringing together senior CX, customer service, marketing, digital, technology and tra... Read More


Think you're loyalty-savvy? Here are 5 ways to get more from your rewards

South Africa, Sept. 7 -- Then a friend casually points out that if you'd paid with a different bank card and stacked another rewards programme, you could have got twice the value. Suddenly, your very... Read More


Field Force launches FieldIQ, a brand new market intelligence division

South Africa, Sept. 7 -- Traditionally, market research companies have been able to help brands understand what their shoppers are thinking, while field data provides a snapshot of what's happening in... Read More


CX report warns 51% of customers don't even report bad experiences

South Africa, Sept. 7 -- In financial services, particularly in South Africa, that raises an important question - what should a better customer experience actually enable people to do? Five years ago... Read More


ARB appoints Justice Sharise Weiner to lead appeals body

South Africa, Sept. 7 -- Tribute to Judge Ngoepe The ARB paid tribute to Judge Ngoepe for his eight years of service, describing his contribution as instrumental in bringing continuity, credibility a... Read More


Better conversations can help ease workplace change

South Africa, Sept. 7 -- In October, the SU Language Centre's Communication Lab will present Conversations to encourage behavioural change in the workplace, a certificate of competence short course th... Read More


#AfricaPRWeek | Building brands, shaping narratives, navigating AI: PR's new role

South Africa, Sept. 7 -- But as markets become more connected and information moves faster, communications has become central to how organisations build relevance, trust and influence. I recently att... Read More


Woolworths plans to strengthen its private-label food offering with in2food deal.

South Africa, Sept. 4 -- Longstanding role The deal offers an interesting look at what sits behind the Woolworths Food brand, with in2food having played a longstanding role in producing many of the pr... Read More


Remembering media powerhouse Gloria Steinem

South Africa, Sept. 4 -- Influence The pioneering journalist, author and feminist activist died peacefully at her home in New York City on Wednesday, aged 92, surrounded by people close to her. Stei... Read More


Afda Durban films take centre stage at Power24 International Film Festival

South Africa, Sept. 4 -- Three student films were showcased at the Power24 International Film Festival, held in Durban from 21-23 August 2026. The selection included two Afda Durban 2026 Experimental... Read More