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Eliminating the 'Toggle Tax': How CRM integration transforms your customer experience

South Africa, Oct. 21 -- When systems fail to integrate, contact centre agents are burdened with managing numerous systems, screens, and tabs - a burden now known as the "toggle tax". This is incredib... Read More


AI, fake news, and free elections: How SA is tackling digital disinformation

South Africa, Oct. 21 -- We are living in a time defined by fast-moving changes in artificial intelligence and digital media. The ability to generate convincing fake videos is heading into unchartered... Read More


What KZN consumers are telling us about festive spending

South Africa, Oct. 21 -- KZN consumers are still planning, participating and looking ahead, but they are making more considered decisions about where their money goes. The research shows that 59% of ... Read More


Prisa's pre-conference explores PR in the future

South Africa, Oct. 21 -- The programme brings academics, researchers and communication professionals together to explore the evolving role of public relations and strategic communication in an industr... Read More


KFC's Streetwise Academy puts skills development on the menu

South Africa, Oct. 20 -- KFC Africa's Streetwise Academy has now produced 303 graduates since its launch. The programme provides eligible employees with fully funded, Services Seta-accredited qualific... Read More


Research shows the in-house versus agency debate is becoming less useful

South Africa, Oct. 20 -- Research among 40 marketers shows considerable variation, from largely agency-led structures to substantial in-house capability. What dominates is specialisation: creative, m... Read More


Beyond the Pixel-Pusher Tax: Why strategic design should start on Day 0

South Africa, Oct. 20 -- This failure is rooted in what Stanford professors Jeffrey Pfeffer and Robert Sutton call the "Knowing-Doing Gap." Prevalent in most corporate cultures, "strategy" carries a c... Read More


AI isn't replacing project managers. It is raising the bar for them

South Africa, Oct. 20 -- As generative AI becomes embedded in creative production, there is an understandable assumption that many of the functions traditionally associated with project management, li... Read More


Springbok Women join Pick n Pay's Collectaboks

South Africa, Oct. 20 -- The second edition features 67 cards, more than double the 31-card collection released last year. Pick n Pay has also increased the number of cards available after demand brou... Read More


Primedia merges content and technology, ushering in a new era of audience engagement

South Africa, Oct. 20 -- Marking a significant evolution in content, technology, and live experiences, Kelvin Storie, co-CEO of Primedia Broadcasting announced that Primedia+ will soon be available on... Read More