MANAMA, Sept. 3 -- Ithmaar Bank, a Bahrain-based Islamic retail bank announced plans for a major upgrade that will improve its customers' banking experience. The upgrade, part of Ithmaar Bank's far-reaching digital initiatives, aims to maintain the Bank's leading position in terms of innovation and technology.

The announcement follows the formal appointment of one of the world's leading banking solutions experts to help implement a Customer Relationship Management (CRM) platform upgrade that will put the Bank's customer service capabilities among the best in the world.

The sophisticated new Microsoft Dynamics CRM solution will enhance customers' banking experience and help introduce new, customer-focused solutions in line with banking i...