New Delhi, May 2 -- The lockdown amidst the COVID pandemic signifies a noteworthy change in the way teams at SBI General Insurance collaborate, communicate, and work.

By Prakash Chandra Kandpal

With the outbreak of the COVID-19 pandemic, we established an emergency management team (EMT), comprising senior management and leadership teams of the SBI General Insurance (SBIGI). The EMT has been closely monitoring the situation and issuing a necessary advisory to all employees and stakeholders. It has also taken significant steps to reshape business strategy, maintain business continuity, build resilience, and prepare for recovery.

To ensure that our customer care channel is up and running, we activated voice mail at the contact center for ...