New Delhi, June 24 -- The Indian Institute of Technology Madras (IIT-M) Faculty-led Mobile Payment Forum of India (MPFI) has called for developing multilingual payment applications, customer support and grievance redressal in multiple Indian languages.
According to the forum, this is a crucial component to increase inclusiveness and the reach of mobile and digital payments in the country. At present, not all official languages are offered as 'language options' on Unified Payments Interface (UPI) payment applications.
MPFI, which played an early and key role in developing interoperability and security standards for the Immediate Payment Service (IMPS) and later, the UPI, submitted these recommendations to Nandan Nilekani, Chairman, Reserve...