India, Jan. 22 -- Telecom service providers have the opportunity to transform into digital value players and also enable efficiency for the businesses they digitize.

By Sanjay Kaul

2020 has been a tough year - as individuals, leaders, companies, and even countries, we've had to abandon all things we once held familiar and settle into a new way of living, working, and learning very quickly. But I believe that 2020 has also been the year of connection, whether it was governments coming closer to their citizens and coordinating pandemic efforts virtually, doctors reaching patients in the most remote corners of the country online, loved ones sharing a meal from across a screen, or colleagues innovating over video.

Even though the pandemic ...