Hanoi, April 21 -- Decision Lab, the exclusive partner of YouGov in Vietnam, has released its annual Bank Satisfaction Rankings 2025, recognising Techcombank for rising to the leading position, and SHB as the biggest improver in customer satisfaction. Specifically, with 84.6 points, four points higher than the previous year, Techcombank surpassed Vietcombank to secure the top spot. Vietcombank fell to the second place with a score of 84.3, while MB climbed to the third place with a score of 81.6, up one place from the previous period. Vietinbank ranked fourth with a score of 79.3 points. ACB rose four places and successfully entered the top 5 banks with high customer satisfaction in Vietnam, scoring 78.3 points. Meanwhile, 2025 sees SHB a...