Hanoi, April 15 -- The 16th edition of the Provincial Governance and Public Administration Performance Index (PAPI) report, capturing citizen perceptions of local governance, shows positive progress in the provision of public services to citizens in 2024. The 2024 PAPI report, which was launched in Hanoi on April 15, reflects the opinions of 18,894 randomly selected citizens nationwide. The results show that people rated the effectiveness of government activities on seven out of eight PAPI content indicators for 2024 higher than in 2023. Among the eight indicators, four showed significant progress - "Transparency in Local Decision-Making" (Content Indicator 2), "Control of Corruption in the Public Sector" (Content Indicator 4), "Environme...