Hanoi, April 6 -- The Satisfaction Index of Public Administrative Services (SIPAS) in 2024 increased by 1.28% as compared to the previous year, reaching an average of 83.94%, with more than 90% of surveyed citizens reporting no inconvenience or unnecessary complications when working with civil servants. The results were announced by Minister of Home Affairs Pham Thi Thanh Tra at the Government's monthly meeting and its conference with localities on April 6. This marks the eighth year the Ministry of Home Affairs has measured the SIPAS, aiming to objectively assess state agencies' service quality and contribute to a transparent, citizen-centred administrative system with improved accountability. The index comprises 42 sub-indexes reflectin...