Hanoi, Nov. 19 -- The Ministry of Public Security recorded an average public satisfaction rate of 96.37% for administrative procedures handled by the public security force in 2025.

The figure was released at a conference held in Can Tho city on November 18 to review the five-year implementation of the 2021-2030 state administrative reform programme within the sector.

In 2025, the ministry shifted entirely to a digital survey model, collecting feedback exclusively through the VNeID application instead of paper surveys used in previous years. Within just one month, the system recorded more than 390,000 responses-over 18 times the volume gathered by the traditional method.

Survey results covered units under the ministry and public securit...