Hanoi, July 10 -- Hanoi's Cua Nam ward has become a pioneer in applying artificial intelligence (AI) to public administration by launching an AI-powered robot to assist residents with administrative procedures.

The move comes just ten days after Hanoi officially began operating the new two-tier local government model, in line with a nationwide shift on July 1. Initial feedback indicates smooth operations, with faster service delivery and greater satisfaction among citizens and businesses.

Trinh Ngoc Tram, Vice Chairwoman of the Cua Nam ward People's Committee, said the AI robot is part of a pilot programme designed to automate guidance and support for public service users.

After the trial period, the ward will assess the robot's effect...