Hanoi, April 21 -- Hanoi ranked 60th out of 63 provinces and cities in the Satisfaction Index of Public Administrative Services (SIPAS) in March, with 58.5 out of 100 points, according to the evaluation results on the National Public Service Portal.

The Hanoi People's Committee announced the ranking on April 21 and mapped out measures to improve service quality and address low-scoring criteria.

Districts and townships are required to proactively review, update, and properly process administrative procedures by their deadlines. Civil servants must strictly adhere to the reception and processing of administrative procedures via the administrative procedures information system, ensuring compliance with regulations and publicising electroni...