US Patent Issued to Zoom Communications on Sept. 9 for "Integrating an application programming interface with a contact center" (Chinese, American Inventors)

ALEXANDRIA, Va., Sept. 10 -- United States Patent no. 12,412,568, issued on Sept. 9, was assigned to Zoom Communications Inc. (San Jose, Calif.).

"Integrating an application programming interface with a contact center" was invented by Wei Dai (Hangzhou, China), Maikl Adly Abdel-Malek Eskander (Seattle) and Fengcai Sun (Hangzhou, China).

According to the abstract* released by the U.S. Patent & Trademark Office: "A server accesses, during a contact center engagement performed by a software agent configured to generate and output automated responses to prompts, a prompt provided by a contact center user device. The server determines, using a natural language processing engine of the software agent, to use an application programming interface...