US Patent Issued to Zoom Communications on Sept. 30 for "Disconnected contact center request management" (Massachusetts, Colorado, Ohio Inventors)

ALEXANDRIA, Va., Sept. 30 -- United States Patent no. 12,432,301, issued on Sept. 30, was assigned to Zoom Communications Inc. (San Jose, Calif.).

"Disconnected contact center request management" was invented by William Thomas Bernabe (Northborough, Mass.), Kristin Renae Bosch (Denver) and Benjamin Joseph DeStephen (Hilliard, Ohio).

According to the abstract* released by the U.S. Patent & Trademark Office: "A contact center request received from a user device is determined to be associated with a previous contact center engagement handled by an agent. The contact center request is determined to have been received within a threshold duration of a termination of the previous contact center engagement. The contact center request is identifie...