US Patent Issued to Zoom Communications on Sept. 2 for "Distributing queries to agent group devices" (Chinese, American Inventors)

ALEXANDRIA, Va., Sept. 3 -- United States Patent no. 12,407,779, issued on Sept. 2, was assigned to Zoom Communications Inc. (San Jose, Calif.).

"Distributing queries to agent group devices" was invented by Yongxiang Dai (Hefei, China), Xu Hua Li (San Jose, Calif.) and Fengkai Zhang (Hefei, China).

According to the abstract* released by the U.S. Patent & Trademark Office: "The distribution of incoming queries to a customer interaction center agent group is parallel processed amongst agents of that group to improve queue wait times. A threshold number of queries that may be processed by agent devices associated with the agent group at a given time are defined based on a number of agents of the agent group that are available at the given ti...