US Patent Issued to Zoom Communications on Oct. 21 for "Connecting a user device to an agent device at a contact center" (Washington Inventor)

ALEXANDRIA, Va., Oct. 28 -- United States Patent no. 12,452,370, issued on Oct. 21, was assigned to Zoom Communications Inc. (San Jose, Calif.).

"Connecting a user device to an agent device at a contact center" was invented by Maikl Adly Abdel-Malek Eskander (Seattle).

According to the abstract* released by the U.S. Patent & Trademark Office: "A server receives a query for connecting a user device to an agent device at a contact center server. The server determines, based on the query, a set of features of an agent associated with the agent device. The server determines that the agent having the set of features is available. The server calculates a priority score for the user device based on an elapsed time since the user device initiated...