ALEXANDRIA, Va., June 10 -- United States Patent no. 12,292,940, issued on May 6, was assigned to Zoom Communications Inc. (San Jose, Calif.).
"Intent identification using page" was invented by Randall Louis Meyer (Metairie, La.).
According to the abstract* released by the U.S. Patent & Trademark Office: "A server identifies, by parsing through code of an online page associated with a contact center system, information related to offerings associated with the online page. The server identifies a set of intents based on the information, at least a portion of the set of intents corresponding to at least one of headers or menu items of the online page. The server updates the set of intents based on supplemental information accessible via a h...