ALEXANDRIA, Va., June 16 -- United States Patent no. 12,309,321, issued on May 20, was assigned to Zoom Communications Inc. (San Jose, Calif.).

"Programmable contact center device" was invented by Alejandro Paiuk (West Hartford, Conn.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system may assign a set of one or more actions to a programmable button of a contact center device connected to an agent device of a contact center agent. The set of one or more actions may correspond to a workflow associated with a contact center engagement between a contact center user and the contact center agent. The set of one or more actions may be assigned based on at least one of activating the contact center device or co...