US Patent Issued to Zoom Communications on May 20 for "Contact center routing based on agent cost" (California, Massachusetts, Ohio, North Carolina Inventors)

ALEXANDRIA, Va., June 16 -- United States Patent no. 12,309,322, issued on May 20, was assigned to Zoom Communications Inc. (San Jose, Calif.).

"Contact center routing based on agent cost" was invented by William Thomas Bernabe (Northborough, Mass.), Benjamin Joseph DeStephen (Hilliard, Ohio), Kausar Maqbool Hassan (Cary, N.C.) and Michael Ian Stromar (Rocklin, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A contact center request is received. Respective indications of agent costs are obtained for available agents. The contact center request is routed to an agent device of an agent of the available agents based on the respective indications of the agent costs. The respective indications of the agent ...