US Patent Issued to Zoom Communications on June 24 for "Training an intent matching engine of a contact center" (Chinese, American Inventors)

ALEXANDRIA, Va., June 25 -- United States Patent no. 12,341,929, issued on June 24, was assigned to Zoom Communications Inc. (San Jose, Calif.).

"Training an intent matching engine of a contact center" was invented by Wei Dai (Hangzhou, China) and Maikl Adly Abdel-Malek Eskander (Seattle).

According to the abstract* released by the U.S. Patent & Trademark Office: "A contact center server accesses queries provided by user devices. The contact center server determines a confidence score representing a likelihood that a query of the queries matches an intent using an intent matching engine. The contact center server matches, via the intent matching engine based on the confidence score exceeding a threshold, the query to the intent. The conta...