US Patent Issued to Zoom Communications on July 8 for "Calculating an estimated wait time" (Colorado, Washington Inventors)

ALEXANDRIA, Va., July 9 -- United States Patent no. 12,355,920, issued on July 8, was assigned to Zoom Communications Inc. (San Jose, Calif.).

"Calculating an estimated wait time" was invented by Kristin Renae Bosch (Denver) and Maikl Adly Abdel-Malek Eskander (Seattle).

According to the abstract* released by the U.S. Patent & Trademark Office: "A server determines a number of devices preceding a user device in a user queue of devices for communication with a contact center agent device. The server determines a number of contact center agent devices available for the communication. The server calculates an estimated wait time for the user device based on the number of devices preceding the user device, the number of contact center agent d...