US Patent Issued to Zoom Communications on Jan. 13 for "Connecting a user of a first contact center to a second contact center" (Oregon Inventor)

ALEXANDRIA, Va., Jan. 13 -- United States Patent no. 12,526,365, issued on Jan. 13, was assigned to Zoom Communications Inc. (San Jose, Calif.).

"Connecting a user of a first contact center to a second contact center" was invented by Shane Paul Springer (Oregon City, Ore.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A user of a user device initiates a contact center engagement with a first contact center. One or more components of the first contact center processes a prompt obtained from the user device to determine the subject of the contact center engagement and whether the subject of the contact center engagement is related to the first contact center. Based upon a determination that the subject of the ...