US Patent Issued to Zoom Communications on Dec. 2 for "Private web sessions in contact center interactions" (Washington, California Inventors)

ALEXANDRIA, Va., Dec. 2 -- United States Patent no. 12,488,045, issued on Dec. 2, was assigned to Zoom Communications Inc. (San Jose, Calif.).

"Private web sessions in contact center interactions" was invented by Vi Dinh Chau (Seattle), Jin Li (Los Gatos, Calif.) and Xu Hua Li (San Jose, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A ticket system receives a request for an interaction with an agent of a contact center. The request includes an indication of an issue. An interaction tool establishes a private web session based on the agent being unavailable for the interaction. The interaction tool outputs content based on the issue to the private web session. The interaction tool determines whether t...