US Patent Issued to Zoom Communications on Aug. 26 for "Call flow modification based on un-anchored agent input" (California, Massachusetts, Ohio Inventors)

ALEXANDRIA, Va., Aug. 26 -- United States Patent no. 12,401,748, issued on Aug. 26, was assigned to Zoom Communications Inc. (San Jose, Calif.).

"Call flow modification based on un-anchored agent input" was invented by William Thomas Bernabe (Northborough, Mass.), Benjamin Joseph DeStephen (Hilliard, Ohio) and George John Thomas (Pleasanton, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A communication session is initiated via a server device between a customer device and an agent device. A Dual Tone Multi-Frequency (DTMF) key sequence is indicative of a rerouting request of an audio stream of the communication session is received from the agent device. In response to receiving the first DTMF key seq...