US Patent Issued to Zoom Communications on April 22 for "Connecting a supervisor device to a contact center engagement" (California Inventors)

ALEXANDRIA, Va., June 6 -- United States Patent no. 12,282,880, issued on April 22, was assigned to Zoom Communications Inc. (San Jose, Calif.).

"Connecting a supervisor device to a contact center engagement" was invented by Jin Li (Los Gatos, Calif.) and Xu Hua Li (San Jose, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A sentiment-based score is determined for a contact center engagement between a first contact center service operator and a contact center user. The sentiment-based score is indicated within a graphical user interface displaying information associated with multiple contact center engagements at a device of a second contact center service operator. Based on a request to participate in...