US Patent Issued to Wells Fargo Bank on March 18 for "Efficient condition-based linking of communication sessions" (California, Washington, Minnesota Inventors)

ALEXANDRIA, Va., March 19 -- United States Patent no. 12,254,476, issued on March 18, was assigned to Wells Fargo Bank N.A. (San Francsico, Calif.).

"Efficient condition-based linking of communication sessions" was invented by Wayne Barakat (Novato, Calif.), Thomas E. Gross (San Anselmo, Calif.), Darius Miranda (San Francisco), Marria Wairmola Rhodriquez (San Francisco), Andres J. Saenz (Redmond, Wash.), Sadie Salim (Albany, Calif.) and Duc M. Trinh (Golden Valley, Minn.).

According to the abstract* released by the U.S. Patent & Trademark Office: "This disclosure provides systems and methods for matching a customer with a service representative. A request for service can be received from a customer. A first service interaction can be init...