US Patent Issued to Wells Fargo Bank on June 3 for "Machine-learning predictive models for classifying responses to and outcomes of end-user communications" (California, Iowa Inventors)

ALEXANDRIA, Va., June 4 -- United States Patent no. 12,321,948, issued on June 3, was assigned to Wells Fargo Bank N.A. (San Francisco).

"Machine-learning predictive models for classifying responses to and outcomes of end-user communications" was invented by Stacy R. Henryson (Clive, Iowa), Nikhil Jog (San Francisco) and Brian Karp (San Francisco).

According to the abstract* released by the U.S. Patent & Trademark Office: "A service provider computing system includes memory having stored thereon instructions that, when executed by one or more processors, cause the one or more processors to obtain a first set of complaint logs corresponding to one or more user complaints, each complaint log including a resolution comments field providing a...