ALEXANDRIA, Va., Feb. 19 -- United States Patent no. 12,229,784, issued on Feb. 18, was assigned to Walmart Apollo LLC (Bentonville, Ark.).
"Systems and methods for utilizing feedback data" was invented by Priyanka Bhatt (Haryana, India), Shankara Bhargava (Santa Clara, Calif.), Akshay Kumar (Rajasthan, India) and Neeraj Agrawal (Agra, India).
According to the abstract* released by the U.S. Patent & Trademark Office: "A system can receive a first set of data. The first set of data can include information indicating a first set of user sessions and for each of the first set of user sessions having an associated summary and a corresponding agent indicated intent. The system can also, based on the first set of data, determine a set of uttera...