US Patent Issued to WALGREEN on July 29 for "Intelligent automated order-based customer dialogue system" (Illinois Inventor)

ALEXANDRIA, Va., July 30 -- United States Patent no. 12,373,651, issued on July 29, was assigned to WALGREEN Co. (Deerfield, Ill.).

"Intelligent automated order-based customer dialogue system" was invented by Oliver Derza (Willowbrook, Ill.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Based on a detection that a customer has arrived at an enterprise location to pick up a previously-placed order, an intelligent automated customer dialogue system generates an interface via which an intelligent customer dialogue application dialogues with the customer. The application generates and initially offers, at the interface using natural language, content which is contextual to one or more items of the order, e.g., b...