US Patent Issued to Voicemonk on Feb. 10 for "System for assisting in marketing" (California Inventors)

ALEXANDRIA, Va., Feb. 11 -- United States Patent no. 12,548,048, issued on Feb. 10, was assigned to Voicemonk Inc. (Sunnyvale, Calif.).

"System for assisting in marketing" was invented by Jagadeshwar Nomula (Fremont, Calif.), Vinesh Gudla (Pleasanton, Calif.) and Durga Prasad Velamuri (Fremont, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system for assisting a customer is provided. The system includes a database comprising multimedia files, where one or more tags are associated with one or more of the multimedia files. The system further includes a virtual agent server 100 configured to receive input from a first user (customer) and a second user (customer service representative). Further, the vi...