US Patent Issued to Verizon Patent and Licensing on Dec. 16 for "Method and system for dynamic IVR prompt generation via prior contextual language analysis" (Indian Inventors)

ALEXANDRIA, Va., Dec. 16 -- United States Patent no. 12,499,890, issued on Dec. 16, was assigned to Verizon Patent and Licensing Inc. (Basking Ridge, N.J.).

"Method and system for dynamic IVR prompt generation via prior contextual language analysis" was invented by Durgesh Kumar (Bangalore, India) and Saurabh Tahiliani (Noida, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "The present teaching relates to personalized IVR communications with a customer at a geo-locale. A first set of transcripts of the current and historic communications involving the customer and a second set of transcripts of historic communications associated with the geo-locale are analyzed to compute a personalized contextual vecto...