US Patent Issued to Verizon Patent and Licensing on April 15 for "Systems and methods for maintaining key performance indicator targets of a contact center" (Indian Inventors)

ALEXANDRIA, Va., June 5 -- United States Patent no. 12,277,519, issued on April 15, was assigned to Verizon Patent and Licensing Inc. (Basking Ridge, N.J.).

"Systems and methods for maintaining key performance indicator targets of a contact center" was invented by Prabhuram Muralikrishnan Vathsala (Chennai, India), Aiswarya Venkatachalapathy (Chennai, India), Balakrishnan Palanisamy (Namakkal, India) and Prashanth Sanjeevi (Chennai, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "In some implementations, a device may provide, as input to a model, input data indicating current value(s) corresponding to key performance indicator(s) (KPI) associated with current calls to a contact center, enterprise event(...