US Patent Issued to Verizon Patent and Licensing on April 15 for "Systems and methods for adaptive computer-assistance prompts" (New Jersey, Texas Inventors)

ALEXANDRIA, Va., June 5 -- United States Patent no. 12,278,931, issued on April 15, was assigned to Verizon Patent and Licensing Inc. (Basking Ridge, N.J.).

"Systems and methods for adaptive computer-assistance prompts" was invented by RajeshKhanna Singa Ramalingam (Dayton, N.J.), Amol Chakradeo (Martinsville, N.J.), Srinivasa Kaniganti (Frisco, Texas) and Sankar Shanmugam (Dayton, N.J.).

According to the abstract* released by the U.S. Patent & Trademark Office: "In some implementations, an agent-assistance platform may receive a first call stream. The agent-assistance platform may identify a first topic of the first call stream. The agent-assistance platform may output, using a recommendation model, one or more recommendations associated...