ALEXANDRIA, Va., Oct. 28 -- United States Patent no. 12,452,633, issued on Oct. 21, was assigned to Verint Americas Inc. (Alpharetta, Ga.).
"Task oriented asynchronous virtual assistant interface" was invented by Ian Beaver (Alpharetta, Ga.), Vladislav Luzin (Alpharetta, Ga.) and Omer Glazer (Alpharetta, Ga.).
According to the abstract* released by the U.S. Patent & Trademark Office: "An intelligent virtual assistant (IVA) is deployed to place a call/chat to customer service on behalf of the customer, thus saving them time and frustration. The IVA contacts a specific company over one or more channels, for example, chat, phone call, Application Programming Interface (API), or email, in order to complete open-ended task(s) requested by its ...