ALEXANDRIA, Va., Oct. 28 -- United States Patent no. 12,450,269, issued on Oct. 21, was assigned to Verint Americas Inc. (Alpharetta, Ga.).
"System and method for developing a common inquiry response" was invented by Michael Johnston (Alpharetta, Ga.).
According to the abstract* released by the U.S. Patent & Trademark Office: "The present application includes a method and system for developing a common inquiry response. The system receives at least one customer contact formed by an inquiry and its response, analyzes the customer contact to determine the content of the inquiry and the response, and stores the inquiry and the response in a corresponding inquiry-response sub-database in an inquiry-response database. After analyzing at least ...