US Patent Issued to Verint Americas on May 13 for "System and method for calibrating a WFM scheduling module" (British, American Inventors)

ALEXANDRIA, Va., June 12 -- United States Patent no. 12,299,614, issued on May 13, was assigned to Verint Americas Inc. (Alpharetta, Ga.).

"System and method for calibrating a WFM scheduling module" was invented by Jonathan M. Silverman (Palo Alto, Calif.), Edward O. Hamilton (Mount Hamilton, Calif.) and Nicholas Mortimer (Sheffield, Great Britain).

According to the abstract* released by the U.S. Patent & Trademark Office: "System and method for calibration of WFM system modeling parameters. A first mode M[D,S] of a modeler computes demand-shrinkage controlled service levels and an error metric e(M[D,S]) between the controlled and actual service levels. A user device iteratively adjusts each core parameter. When the user is satisfied that...